Frequently Asked Questions

Updated August 27, 2021

Safety Protocols

• In compliance with Governor J.B. Pritzker’s updated mandate regarding face coverings, we have adjusted our face covering policy.
• EFFECTIVE MONDAY, AUGUST 30, 2021, all members and guests (regardless of vaccination status) are required to wear face coverings over their nose and mouth at all times when entering the center, when in all public areas including locker rooms, and when not actively engaging in exercise, or in the pools.
• Please maintain a distance of 6-feet at all times to reduce the risk of being infected and possibly spreading it to others.
• As always, your health, safety, and wellness are a top priority to us. We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs throughout the facility will reinforce hand-washing.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with members or employees to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and member must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Physical Distancing

• Please maintain a distance of 6-feet at all times to reduce the risk of being infected and possibly spreading it to others.

Are the pools open for use?

• Therapy and lap pools are open for use. Registration is not required.

Are the saunas, steam rooms, and whirlpools available?

• Sauna, steam rooms and whirlpools are open for use.

Is personal training and nutritional coaching available?

• One-on-one training services are available.
• Please contact the center, or your personal trainer directly to schedule an appointment.

Are you offering Group Exercise Classes?

• Classes are available!

Are the locker rooms and showers open?

• Yes, the locker rooms are open and available for use.
• Amenities will be available in the locker rooms.
• Please continue to practice social distancing in the locker rooms.

Will the childcare area be available?

• Child care area remains closed until further notice.
• We will share further updates through Facebook and email.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 815.754.1098 or complete our contact form here.